FAQ — Course Plus

How can we help?

Answers to the questions we hear most, organised by topic.

Getting Started

How do I create an account?

Click "Sign up free" at the top of any page. You can register with an email address or continue as a guest through checkout and create your account afterwards.

Do I need to create an account before buying a course?

No — guest checkout is available. You'll be prompted to set a password after payment so you can access your course and track progress going forward.

How do I start a course after purchasing?

Go to "My Learning" from your account menu. Every course you've purchased appears there with a "Continue" button that takes you straight into the course player.

Courses & Certificates

Do I get a certificate when I finish a course?

Yes. Every course on Course Plus issues a CPD QC accredited certificate on completion, available to download or share as a verifiable link.

Is there a time limit to complete a course?

No. Once purchased, a course is yours to access at your own pace, with no expiry on your access.

Can I access courses on my phone?

Yes, the course player works on any modern browser, on desktop, tablet, or mobile.

Billing & Payments

What payment methods do you accept?

We accept all major debit and credit cards via Stripe. Team and Enterprise accounts can also be invoiced — see our Business pricing for details.

Can I get a refund?

Yes, within our refund window from the date of purchase, provided the course hasn't been substantially completed. See our full Refund Policy for details.

Will I be charged automatically for anything?

Individual course purchases are one-time payments. Only Team Training plans on monthly or annual billing renew automatically, and you can cancel anytime from your dashboard.

Accreditation

What does CPD QC accredited actually mean?

CPD QC accreditation means the course content has been independently reviewed against recognised continuing professional development standards, so your certificate is recognised by employers and professional bodies. See our full accreditation page for more detail.

Can employers verify my certificate is real?

Yes — every certificate includes a unique verification link an employer can check independently.

For Business

How is buying for a team different from buying individually?

Team Training gives you an admin dashboard to assign courses, track completion across your team, and manage seats — instead of each person buying separately. See our Business pricing for plans.

Do you offer invoicing for larger teams?

Yes, Enterprise accounts (50+ seats) are billed by invoice on 30-day terms. Smaller teams pay by card, self-serve.

Still have a question?

Our support team typically responds within one business day.

Contact support
Scroll to Top